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Privacy policy

Beton Multi Surfaces inc.​

Type of site: e-commerce​​

Purpose of this Privacy Policy​​

The purpose of this Privacy Policy is to inform users of our website about the personal data we collect, as well as the following information:


a. Personal data we collect​

b. Use of collected data


c. Who has access to the collected data​

d. Users' rights on the site​

e. Site cookie policy​

This privacy policy operates alongside the terms and conditions of use for our site.


Applicable Laws

This policy complies with the laws set forth in the Personal Information Protection and Electronic Documents Act (PIPEDA).​

For residents of EU countries, the General Data Protection Regulation (GDPR) governs all data protection policies, regardless of where the site is located. This privacy policy aims to comply with the GDPR. In case of discrepancies between this policy and the GDPR, the GDPR shall prevail.​

For residents of the State of California, this privacy policy aims to comply with the California Consumer Privacy Act (CCPA). In case of discrepancies between this document and the CCPA, state legislation shall apply. If inconsistencies are identified, we will modify our policy to comply with the relevant law.​



Users agree that by using our site, they consent to:


a. the conditions stated in this privacy policy, and​

b. the collection, use, and retention of the data listed in this policy.​

Personal Data We Collect


Automatically collected data:​​

We do not collect any data automatically on our site.


Non-automatically collected data:

We may also collect the following data when you perform certain functions on our site:​

a. Email​

b. Address​

c. Payment information​

This data may be collected through the following methods:

  • Contact form

  • Website privacy policy

  • Submission form

  • Purchase on the store

  • Newsletter subscription

Please note that we only collect data that helps us achieve the goal stated in this privacy policy. We will not collect additional data without informing you beforehand.​

How We Use Personal Data

Personal data collected on our site will be used only for the purposes specified in this policy or as indicated on relevant pages of our site. We will not use your data beyond what we disclose.


The data we collect when the user performs certain functions may be used for the following purposes:


a. Communication


b. Processing an order


Who We Share Personal Data With


We may disclose any member of our organization the user data they reasonably need to achieve the purposes stated in this policy.


Third parties:

We may share user data with the following third parties:​

Third parties will not be able to access user data beyond what is reasonably necessary to achieve the given purpose.


Other Disclosures

We undertake not to sell or share your data with third parties, except in the following cases:​

a. if required by law


b. if it is required for any legal proceedings


c. to prove or protect our legal rights


d. to buyers or potential buyers of this company in case we are looking to sell the company​

If you follow hyperlinks from our site to another site, please note that we are not responsible and have no control over their privacy policies and practices.​

How Long We Store Personal Data

We do not retain user data longer than necessary to achieve the purposes for which it is collected.​

How We Protect Your Personal Data

To ensure the security of your information, we use the Secure Sockets Layer (SSL) security protocol to transmit personal information within our system.


All data stored in our system is securely protected and accessible only to our employees. Our employees are bound by strict confidentiality agreements, and a breach of this agreement would result in the dismissal of the employee.​

While we take all reasonable precautions to ensure that our user data is secure and that users are protected, there is always a risk of harm. The Internet as a whole can sometimes be unsafe, so we cannot guarantee the security of user data beyond what is reasonably practical.​



For EU residents, the GDPR specifies that individuals under the age of 15 are considered minors for the purposes of data collection. Minors must have the consent of a legal guardian for their data to be collected, processed, and used.​

Your Rights as a User

As a user, you have the right to access all your personal data that we have collected. Additionally, you have the right to update or correct any personal data in our possession provided it is legally acceptable.​

You may choose to withdraw or modify your consent to the collection and use of data at any time, provided it is legally acceptable and you have informed us within a reasonable time.​

How to Modify, Delete, or Contest Collected Data


If you wish for your information to be deleted or modified in any way, please contact our privacy officer here:

Frédérique Bouchard​

[email protected]

(418) 550-9089​

Cookie Policy


A cookie is a small file stored on a user's hard drive by the website. Its purpose is to collect data related to the user's browsing habits.


We use the following types of cookies on our site:​

a. Analytical cookies

This allows us to improve the design and functionality of our site by collecting data on the content you access and engage with while using our site.


You may choose to be notified each time a cookie is transmitted. You may also choose to disable cookies entirely in your Internet browser, but this may diminish the quality of your user experience.​


This privacy policy may be amended from time to time to maintain compliance with the law and to reflect any changes in our data collection process. We recommend our users to check our policy occasionally to ensure they are informed of any updates. If necessary, we may notify users via email of changes to this policy.




If you have any questions, please feel free to contact us using the following:


(418) 550-9089​

[email protected]

925 boulevard du Royaume O, suite 106, Chicoutimi, QC, G7H 5B1


Effective Date: November 7, 2023

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